Regulations

I. Definitions

Terms used in the Regulations mean:

  1. Client – a legal person or an organizational unit that is not a legal person, the specific legal provisions of which grant legal capacity Terms used in the Regulations mean:
  2. Consumer – private person making a legal transaction with an entrepreneur not directly related to its business or professional activity.
  3. Regulations – these Regulations defining the general terms and conditions of sale as well as the rules of providing electronic services.
  4. Goods – products presented on website;
  5. Sales contract – a contract for the sale, concluded between Swiss Rotors AG and the Customer, concluded using the website;
  6. Order – Customer’s declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and number of the Goods.

II. General provisions

  1. These Regulations define the rules for using the website www.swissrotors.com.
  2. The Swiss Rotors AG website, , is run by Swiss Rotors AG, Eichengasse 3, 4702 Oensingen, Business Identification Number: CHE-443.128.923, info@swissrotors.com
  3. These Regulations specify in particular:
    • rules for registering and using a website
    • conditions and rules for submitting orders via e-mail
  4. Using the website is possible provided that the IT system used by the customer meets the following minimum technical requirements: web browser supporting Java and html, e-mail (e-mail address)
  5. In order to use the website, the Customer should gain access to a computer station or terminal device with access to the Internet.
  6. In accordance with applicable law, Swiss Rotors reserves the right to limit the provision of services via the website to persons who have reached the age of 18 years. In this case, potential customers will be notified of the above.

We are responsible for the warranty if a defect is found before the expiration of two years from the date of delivery of goods to you. If the object of sale is a used movable item, the liability under the warranty is one year from the date of its issuance.

In the complaint, it is recommended (1) to provide information about the subject of the complaint, in particular the type and date of the defect; (2) specification of a request regarding the method of removing the defect (replacement of the good with a new one, repair of goods, reduction of price, withdrawal from the contract – if the defect is significant); and (3) providing contact details of the complaining party – this will facilitate and accelerate the complaint handling process through the Store. The recommendations specified in the previous sentence are only in the form of non-binding guidelines and in no way affect the effectiveness of complaints submitted bypassing the provision of the recommended information.

Applies to a Customer who is not a Consumer at the same time:

The buyer who is not a consumer at the same time loses the warranty rights if he has not examined the goods in time and in the manner accepted with such items and did not immediately notify the seller about the defect, and if the defect appeared only later – if he did not notify the seller immediately after its finding. In the absence of notification of the defect, the goods are considered as accepted. The above does not apply in case of fraudulent concealment by us. Complaints may be submitted in writing to the Store’s address and electronically.

III. Additional guarantees when selling Goods

Swiss Rotors is a producer of Goods. Swiss Rotors as a manufacturer provides an additional warranty for the Goods, which it is the manufacturer on terms and for the period indicated in the warranty card attached to the Goods. The warranty granted by us does not exclude, limit or suspend the Customer’s rights under the provisions of the warranty for defects in the sold item

IV. Out-of-court ways to handle complaints and redress

1. Please be advised that there are opportunities to use extrajudicial ways to deal with complaints and redress. Making use of them is voluntary and can only take place if both parties of the dispute agree.

  • The Consumer may request the initiation of proceedings regarding out-of-court resolution of consumer disputes regarding the concluded Sales Agreement
  • The consumer may also submit a request for recognition of a dispute regarding the concluded Sales Agreement by a permanent arbitration court operating at the relevant region
  • The European Commission also provides a platform for online dispute resolution between Consumers and Entrepreneurs (ODR platform). It is available at: http://ec.europa.eu/consumers/odr/.

V. Final Provisions

  1. The competent court for resolving disputes with Consumers is the court having territorial jurisdiction according to the applicable provisions of the Code of Civil Procedure.
  2. Settlement of any disputes arising between Swiss Rotors and the Customer who is not a Consumer is subject to a court having jurisdiction over our registered office.